Your Telemedica Quick Guide
Your quick-reference guide to Telemedica's account portal, appointment prep, medical evidence services, and free resources.
We have retired our Help Desk. If you have questions about your medical evidence, need help accessing your patient portal, or want to learn more before purchasing services, please contact us using the email and phone number above.
Step one
Explore Medical Evidence Services
From Mental Health Evaluations to Rebuttal Letters and DBQs, explore our full suite of medical evidence services to strengthen your VA disability claim.
Nexus Letters
What is a Nexus Letter?
A Nexus Letter is a medical document written by a qualified healthcare professional that provides a detailed, evidence-based opinion connecting a veteran's current medical condition to their military service or to an existing service-connected condition. It typically includes a review of medical and service records, references to relevant medical research, and a clinical rationale supporting the likelihood of a service connection.
Do I need a Medical Records Review first?
Yes, a Medical Records Review must be completed before a Nexus Letter can be purchased, so your provider has the full clinical picture needed to support the service connection.
Is a Nexus Letter guaranteed?
No, a Nexus Letter cannot be guaranteed. Our clinical team reviews your case and uploaded documents and communicates with you directly through the patient portal. Complete, accurate documentation is essential. We cannot complete a Nexus Letter without it.
View ServiceHow long does it take and do I need an appointment?
Your Nexus Letter is delivered securely to your patient portal within 7 business days. No appointment is required for this service.
DBQs
What is a DBQ?
A Disability Benefits Questionnaire (DBQ) is a form created by the VA to document the severity of a specific medical condition. It supports your disability claim by aligning your symptoms with the VA's rating criteria, and a strong DBQ can even help you avoid a separate C&P exam.
Do you complete DBQs for all conditions, or only certain ones?
We can only complete DBQs for conditions that do not require an in-person physical exam for accurate assessment. Some conditions, like orthopedic issues or most neurological conditions (with the exception of headaches), typically require a physical evaluation to meet VA rating standards. For conditions that can be assessed through medical history and symptom reporting, we're able to complete the DBQ remotely.
Do I need a Medical Records Review before I can purchase a DBQ?
Yes. A completed Medical Records Review confirms your eligibility and ensures your provider has accurate, up-to-date records before completing your DBQ.
View ServiceWhat is a P&T letter?
A P&T (Permanent and Total) letter is a document available to veterans who are already 100% service connected. It confirms that their service-connected conditions are considered static, exempting them from routine re-evaluations and potentially providing additional benefits for the veteran and their family.
Mental Health Evaluations
What's included in a Mental Health Evaluation?
A Medical Records Review, a nexus letter linking your diagnosis to your military service, a completed DBQ documenting your functional limitations, and a formal mental health diagnosis if clinically warranted.
Why can I not get a DBQ for a first-time PTSD claim?
Currently, the VA has not made a DBQ publicly available for initial PTSD claims. To ensure veterans still have the necessary medical evidence, we provide an Independent Medical Opinion (IMO) that includes all the key information typically found in a DBQ for an initial PTSD claim.
What if I mentioned a symptom but it wasn't marked on my evaluation?
If a symptom you mentioned wasn't marked or checked off in your evaluation, it's likely because it didn't meet the clinical criteria required for documentation. Our providers assess symptoms based on established medical definitions, which can sometimes differ from how symptoms are described in everyday language. While you may describe an experience that feels significant, it may not align with the clinical standards necessary to document it as a symptom for VA purposes, and providers generally won't update their findings unless a clear documentation error has occurred.
View ServiceI'm feeling nervous about my upcoming evaluation. How can I prepare?
It's completely normal to feel nervous before a mental health evaluation. Our psychologists are here to listen to and understand your story, but they don't expect you to go into deep detail about distressing events: a sentence or two describing what you experienced and how it affects you now is often enough. Avoid scheduling anything stressful the same day, consider speaking with a trusted friend, family member, or therapist beforehand, and prioritize self-care on the day of your appointment.
Rebuttal Letters
What is a Rebuttal Letter?
A Rebuttal Letter is a targeted medical response addressing factual or medical inaccuracies in a VA rating or decision, giving you evidence-backed rationale to support a stronger appeal.
How long does it take?
Your Rebuttal Letter is delivered securely to your patient portal within 7 business days. 2 day priority delivery is also available.
Do I need an appointment?
No appointment is required. After purchase, our care team will work with you to gather the information a provider needs to prepare your letter.
View ServiceWho reviews my case?
Telemedica reviews your request and assigns your case to a licensed provider, who prepares the Rebuttal Letter on your behalf.
Medical Records Review
Do I need a Medical Records Review before other services?
Yes, the Medical Records Review must be completed before booking any other medical evidence service, so your provider has the full clinical picture of your history.
How long does it take?
Your Medical Records Review is delivered securely to your patient portal within 7 business days.
Do I need an appointment?
No appointment is required. You complete a short assessment and upload your records through the secure portal.
View ServiceWhat's included?
Both a MedSummary (a clear summary of your records, conditions, and history) and a Provider Review that identifies which conditions can be supported and what additional evidence you may need.
Step two
Access Your Account
Purchase additional services, manage appointments, complete intake forms, and receive your documents within our secure, HIPAA-compliant portal.
Create an Account
New to Telemedica? Create an account in our secure portal to upload your records, complete intake forms, and receive your documents.
Create AccountLog In to Your Account
Already have a portal account? Sign in to complete your forms, view delivered documents, or book your next service.
Log InStep three
Purchase Your Medical Evidence
Most of our services are documents you purchase, with no appointment. Nexus Letters and DBQs start with a Medical Records Review. Here is how it works, from your first purchase to your finished evidence.
Start With a Medical Records Review
Nexus Letters and DBQs start with a Medical Records Review. A licensed provider reads your medical records and condenses them into actionable insights. Your review includes:
- A MedSummary of your records, conditions, and history.
- The potential service connections identified in your history.
- A provider review of what evidence your claim needs.
Already had a review with us in the past six (6) months? Skip ahead to step 3.
Upload Your Records and Wait for Your Review
After you check out, you will receive a welcome email with next steps. While your provider reviews your records:
- Sign in to your secure portal and complete your intake forms.
- Upload your medical records. Complete, accurate documentation is essential.
- Watch your portal for messages: our clinical team communicates with you directly there.
- No appointment is required.
Your Medical Records Review is delivered to your patient portal within 7 business days.
Purchase Your Nexus Letter or DBQ
Your review identifies which conditions can be supported and what evidence each one needs. Should a Nexus Letter or DBQ be recommended, you will receive a link to purchase your document and its intake questionnaire.
- With a review from the past six (6) months, you can also buy your Nexus Letter or DBQ on its own from its service page.
- Need it sooner? Priority delivery in 2 business days is available.
- A Nexus Letter cannot be guaranteed: our clinical team reviews your case and documents first.
- We can only complete DBQs for conditions that do not require an in-person physical exam.
Receive Your Medical Evidence
Your provider completes your document and it is delivered securely to your patient portal:
- Nexus Letters arrive within 7 business days.
- Priority orders arrive within 2 business days.
- Sign in to your portal to view and download your documents.
- Questions about your document? Contact us using the phone number and email above.
Prepare for Your Virtual Appointment
A few minutes of prep goes a long way toward a smooth, productive visit with your provider.
This step only applies to veterans who book Mental Health Evaluations. DBQs, Nexus Letters, and Rebuttal Letters do not include a virtual appointment.
Choose the Device You Will Be Using
The following devices are supported:
- Laptop computer with built-in camera, speaker and microphone.
- Desktop computer with a webcam, speakers and microphone.
- Tablet or smartphone, running Android or iOS.
Make sure that the device has access to high-speed internet.
Choose the Browser You Will Be Using
- If on a laptop or desktop computer, use Chrome, Firefox or Safari.
- If on iPhone or iPad, use Safari.
- If on Android, use Chrome.
Test Your Setup
Go to the device and browser you plan to use, and open our test page to check your browser, camera, microphone and speakers:
Note that you will be asked to give the browser permission to access your camera and microphone.
If any of the tests fail, make sure to troubleshoot using our guide below.
Arrive Early and Follow These Tips
On the day of your session, please get online 15 minutes early and follow these tips to ensure a smooth session:
- Restart your computer/device.
- Close any other apps or programs that may be open.
- On mobile devices, do not switch to another app or tab during the session.
- Make sure other people in your house are not streaming (Netflix, Youtube, etc.) or downloading large files while you are on the meeting.
- Run the test on step 3 above to make sure everything is ready.
- If you have difficulty hearing the other participants, use headphones.
Troubleshooting
Troubleshooting Your Virtual Appointment
If a check on our test page failed, or your camera, microphone or sound stops working, find your device below and follow the steps. Then run the test again.
Open Test PageCamera or Microphone Not Working on a Mac
- Open the Apple menu and choose System Settings (System Preferences on older versions of macOS).
- Select Privacy & Security (Security & Privacy, then the Privacy tab, on older versions).
- Select Camera and turn on access for the browser you are using.
- Select Microphone and turn on access for the same browser.
- Quit and reopen your browser, then run the device check again.
Using Safari? Open Safari, choose Settings (Preferences on older versions), then Websites. Under General, select Camera and set telemedica.com to Ask or Allow. Do the same for Microphone, then restart Safari.
Camera or Microphone Not Working on an iPhone or iPad
- Open the Settings app and tap Safari (on newer versions of iOS, tap Apps, then Safari).
- Scroll down to Settings for Websites.
- Tap Camera and select Ask or Allow.
- Go back, tap Microphone, and select Ask or Allow.
- Close Safari completely, then open the device check again.
Camera or Microphone Not Working on Windows
- Open the Start menu and select Settings.
- Select Privacy & security (Privacy on Windows 10).
- Select Camera and turn on camera access, including access for apps and desktop apps.
- Select Microphone and turn on microphone access, including access for apps and desktop apps.
- Restart your browser, then run the device check again.
Camera or Microphone Not Working in Chrome
- Open Chrome. At the top right, select the three dots, then Settings.
- Select Privacy and security, then Site settings.
- Select Camera, choose the camera you want to use, and make sure sites can ask to use it. Check that telemedica.com is not listed under Not allowed.
- Do the same under Microphone.
- Restart Chrome, then run the device check again.
Quicker: on the device check page, select the icon to the left of the web address and set Camera and Microphone to Allow.
Camera or Microphone Not Working on Android
- Open Chrome. At the top right, select the three dots, then Settings.
- Select Site settings.
- Select Camera, then Microphone, and make sure each one is allowed to ask.
- If Chrome itself is blocked, open your phone's Settings, then Apps, Chrome, Permissions, and allow Camera and Microphone.
- Close Chrome completely, then open the device check again.
Screen Sharing Not Working on a Mac
- Open the Apple menu and choose System Settings (System Preferences on older versions of macOS).
- Select Privacy & Security, then Screen & System Audio Recording (Screen Recording on older versions).
- Turn on access for the browser you are using.
- Quit and reopen your browser.
You Cannot Hear Your Provider, or They Cannot Hear You
- Check that your volume is up and your device is not muted.
- Make sure the right microphone and speakers are selected, both in your browser and on your device.
- Use headphones to stop echo and to hear more clearly.
- Run the device check again and play the test sound.
Video Freezing, Choppy, or Dropping
- Move closer to your Wi-Fi router, or use a wired connection if you can.
- Ask others in your home to pause streaming and large downloads during your appointment.
- Close other apps, browser tabs, and video calls.
- Restart your device, and your router if the problem continues.
Still having trouble? Call us at (239) 376-5558 or email customerservice@telemedica.com before your appointment.