This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective November 3, 2026
The short version
Your health information is used to perform the evaluation you ordered, to take payment for it and to run the practice. Anything else needs your written permission, which you can withdraw.
We never sell your health information and never use it for marketing.
You can see and copy your records, ask us to correct them, ask who we have shared them with, and complain to us or to the U.S. Department of Health and Human Services without fear of retaliation.
The short version is a guide. The sections below are the document.
1. Who follows this notice
This notice is given by Telemedica LLC and is followed by its workforce and by the independent licensed clinicians, and their professional practices, who perform evaluations and prepare medical evidence through the Telemedica platform (together, "we"). Where Telemedica handles your health information on a clinician's behalf, it does so as that clinician's business associate under a written agreement. We are each required by law to keep your protected health information ("health information") private, to give you this notice of our legal duties and privacy practices, to follow the notice currently in effect, and to tell you if a breach of your unsecured health information occurs.
2. How we may use and disclose your health information
For treatment: to perform your evaluation and prepare your documents. For example, a clinician reads the records you uploaded or that VA shared at your request, meets you by video and writes a nexus letter; a second clinician reviews it for quality.
For payment: to take payment for the service, process a refund, confirm a member rate and keep the financial records the law requires. We do not bill health plans.
For health care operations: to review the quality of a clinician's work, train and supervise staff, run and secure our systems, resolve complaints and audit access to records.
To tell you about appointments, to-dos and documents: reminders and notices in the portal, by email and, if you chose it, by text.
To people involved in your care: a family member, friend or representative you name, to the extent you agree.
As required by law: for example in response to a court order, subpoena or lawful government request, or to report abuse, neglect or a crime on our premises.
For public health, health oversight, research under an approved protocol, to a coroner or medical examiner, to avert a serious threat to health or safety, for workers' compensation, and for specialised government functions, each as HIPAA permits.
To a business associate: a vendor that performs a service for us (for example hosting, video, or records indexing) under a written agreement that requires it to protect your information.
In de-identified form: with your identity removed under the HIPAA standard, for quality measurement and reporting.
We do not disclose your health information to the U.S. Department of Veterans Affairs. You receive your documents and decide what to file. If you want us to send something to VA or to your representative, you give us a written authorisation.
3. Uses that need your written authorisation
Marketing, of any kind.
Sale of your health information. We do not sell it.
Psychotherapy notes, where a clinician keeps them separately.
Mental health, substance use or other specially protected information, beyond what state law allows without authorisation.
Any use or disclosure not described in this notice.
You may revoke an authorisation in writing at any time, except for action already taken in reliance on it.
4. Your rights
To inspect and copy: you may see and get a copy of your health information, including in electronic form. Your documents are in your portal; for anything else, ask us in writing and we answer within 30 days. We may charge a reasonable, cost-based fee for copies.
To amend: if you believe information is wrong or incomplete, you may ask us in writing to amend it. We may decline, in writing, with the reason and your right to disagree.
To an accounting of disclosures: a list of the disclosures we made of your health information in the six years before your request, other than for treatment, payment, operations and those you authorised.
To request restrictions: you may ask us to limit how we use or share your information. We are not required to agree, except that we must honour a request not to disclose to a health plan information about a service you paid for in full yourself.
To confidential communications: you may ask us to contact you in a particular way or at a particular address, and we will accommodate reasonable requests.
To a paper copy of this notice, at any time, even if you agreed to receive it electronically.
To be notified of a breach of your unsecured health information.
To name a personal representative: a person with legal authority to act for you may exercise these rights on your behalf.
To complain: to us, using the contact details in section 6, or to the Secretary of the U.S. Department of Health and Human Services (www.hhs.gov/ocr). We will not retaliate against you for complaining.
5. Changes to this notice
We may change this notice and apply the new version to all health information we hold. The current notice is always available at /hipaa-notice and in the portal, with its effective date.
6. Contact
Privacy Officer, Telemedica LLC
Email: customerservice@telemedica.com
Help desk: https://help.telemedica.com/