Our commitment to a website, portal and apps that every veteran can use.
Effective November 3, 2026
The short version
We aim to meet WCAG 2.1 Level AA across the website, the portal and the apps, and we test with keyboards and screen readers.
If something does not work for you, tell us and we will fix it, and in the meantime give you the information or the service another way.
The short version is a guide. The sections below are the document.
1. Our commitment
Many of the veterans we serve live with disabilities, and the Services exist for them. We want every person to be able to read our pages, book an appointment, upload records, complete forms and receive documents without barriers, with or without assistive technology.
2. The standard we work to
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard referenced by Section 508 of the Rehabilitation Act and by the Americans with Disabilities Act guidance, across telemedica.com, the portal at app.telemedica.com and the Telemedica mobile apps.
3. What we do
Build pages with meaningful structure, headings, labels and text alternatives for images.
Make every action reachable and usable by keyboard alone, with a visible focus.
Keep text and controls at sufficient contrast, resizable without loss, and usable on a phone.
Test with screen readers and automated checks before releases, and crawl every page at several screen widths.
Provide captions or transcripts for the videos we publish, and an email or telephone alternative to every online step.
4. Known limitations
The card payment form and the video appointment are provided by third parties (Square, Afterpay and Zoom) within their own accessibility commitments.
Some older PDF documents, including records uploaded by veterans or issued by other organisations, may not be fully accessible. We will provide the content in another form on request.
5. Tell us, and get help another way
If you find a barrier, or need information or a service in another format, email customerservice@telemedica.com or use https://help.telemedica.com/. Say which page or step and, if you can, which assistive technology you use. We answer within five business days, and our customer service team can complete any step with you by phone or email while we fix it.